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How frb26 Handles Your Personal Information

Your account data, payment details, and device activity are handled with care at frb26. This page explains what we collect, why we collect it, and how you can request changes — access and use of this platform depends on your local law and eligible…

Account Data ProtectionbKash, Nagad, Rocket PrivacyMobile Session SecurityYour Rights, Clearly Stated
frb26 How frb26 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to access, correct, or delete your personal data, our support team handles these requests directly. Reach out through any of the channels below and include your registered account details so we can locate your records quickly.

Live Chat Start a chat from the frb26 website or mobile browser. Our team will ask for your account email to pull up your data records.
Email Support Send your data request to our support address. Include your registered mobile number and the nature of your request for a faster response.
Help Centre Our help centre has a dedicated privacy request form. Submit it with your account details and we will respond within the timeframe required by applicable law.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We use industry-standard SSL encryption across all account pages and payment flows. Cookie data is used to keep your session active across devices — so if you start on your phone and switch to a browser on another device, your lobby state is preserved without requiring a full re-login. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account records are kept only as long as required by applicable law. Once that period ends and your account is closed, personal data is scheduled for secure deletion.

Cookie Controls

We use session cookies to maintain your login across mobile and desktop. You can clear or block cookies in your browser, though this may affect how your account loads.

Payment Data Security

Transaction details from bKash, Nagad, and Rocket are encrypted in transit and stored only in systems with restricted access. We do not store full wallet credentials on our servers.

Data Access Requests

You have the right to request a copy of the data we hold on your account. Submit a request through live chat or email and we will respond within the period required under applicable law.

Your Privacy Questions, Answered

Here are the questions we hear most often about how frb26 handles personal data. If your question is not covered here, contact our support team directly.

We collect your name, contact details, device identifiers, and payment records linked to your bKash, Nagad, or Rocket wallet. This is used for identity verification and transaction processing only.

We share data only with payment processors like bKash, Nagad, and Rocket — and only the minimum needed to complete your transaction. We do not sell personal data to advertisers or data brokers.

We retain records for as long as required by the laws applicable to your account. After your account is closed and the retention period ends, your data is scheduled for secure deletion.

Yes. Submit a request through live chat or our help centre form with your registered account details. We will respond within the timeframe required under applicable law in your region.

Contact our support team via live chat or email. Include your registered mobile number and account email. Deletion requests are processed subject to any legal retention obligations that apply.

We use session cookies to keep your account active across devices. You can block or clear cookies through your browser settings, though doing so may affect your login experience on mobile and desktop.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.