Reference

What Governs Your Account on frb26

Access to frb26 and use of any account, wallet, or payment feature — including bKash, Nagad, and Rocket transactions — is subject to these terms.

Account EligibilityLocal Law AppliesbKash · Nagad · RocketRegion-Dependent Access
frb26 What Governs Your Account on frb26
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about these terms, need to dispute a transaction, or want to request a change to your account data, our support team handles legal and account queries directly. Reach out through any of the channels below and include your registered mobile number so we can locate your account quickly.

Live Chat Open the chat widget from any page on frb26. Available for account and legal queries; have your registered number ready.
Email Support Send detailed legal or payment queries to our support address. We aim to respond to written queries within one business day.
Account Help Centre The Help Centre covers common legal questions — eligibility, account closure, payment disputes, and data requests — with step-by-step paths.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at frb26

We collect only the information needed to run your account — your mobile number, payment details, and transaction history. Data tied to bKash, Nagad, or Rocket transactions is retained for the period required by applicable financial regulations and then deleted. You can request a copy of your account data or ask us to close your account at any time through live chat or email. We use SSL encryption on all account pages and require OTP verification for login and withdrawal requests, so your wallet stays protected even if your device changes.

Data Retention

Account and transaction records are kept only as long as required by applicable law. After that period, personal data is deleted from our active systems.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from your browser settings at any time.

Account Security

Every login triggers an OTP to your registered mobile number. Withdrawal requests go through the same verification step before any funds move.

Data Requests

To access, correct, or delete your personal data, contact support via live chat or email with your registered number. We process data requests within a reasonable timeframe.

Common Legal Questions About frb26

These are the questions we hear most often about eligibility, account rights, and how our terms work in practice.

You must be of legal age in your jurisdiction and located in a region where online gaming is permitted under local law. Eligibility is your responsibility to confirm before registering.

If access becomes restricted in your region, we will notify you and may suspend your account. Any balance held can be withdrawn through your linked bKash, Nagad, or Rocket wallet.

Yes. Contact support via live chat or email with your registered mobile number and we will provide a summary of the personal data tied to your account.

Raise a dispute through live chat or email, quoting the transaction reference and the wallet used — bKash, Nagad, or Rocket. We review payment disputes and respond within one business day.

Send a closure request through live chat or email. We will process it, confirm any remaining balance, and arrange a final withdrawal to your registered mobile wallet before closing.

We share data only with payment processors like bKash, Nagad, and Rocket as needed to complete transactions, and with regulators where required by law. We do not sell personal data.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.